Engaged Team Performance

Process | Teamwork | Productivity

Engaged Team Performance™ (ETP):

  • Capable, effective processes with efficient flow
  • Focus to deliver consistently on critical customer requirements
  • Visual and available data for immediate decision-making
  • The right staffing and resources for sustainable capacity
  • Deep personal skills and knowledge, supported by a long-term development plan
  • Standards and accountabilities for both team and individual performance
  • Cross-functional organization with norms to support collaboration and flexibility
  • Strong, yet engaging leadership that lets the team own the execution
  • Team goals with incentives for team success, supported by individual standards

Engaged Team Performance (ETP) diagram

Engaged Team Performance™ (ETP):

  • Capable, effective processes with efficient flow
  • Focus to deliver consistently on critical customer requirements
  • Visual and available data for immediate decision-making
  • The right staffing and resources for sustainable capacity
  • Deep personal skills and knowledge, supported by a long-term development plan
  • Standards and accountabilities for both team and individual performance
  • Cross-functional organization with norms to support collaboration and flexibility
  • Strong, yet engaging leadership that lets the team own the execution
  • Team goals with incentives for team success, supported by individual standards

Engaged Team Performance (ETP) diagram

The key to Engaged Team Performance lies in completely integrating processes, measures, team goals, visual work, collaborative norms, and organization to work efficiently and effectively for the customer and the business.

Our approach to process improvement and business transformation emphasizes precise application of process analysis and streamlining tools with a simultaneous focus on the human components of process change. The outcome is a culture of Engaged Team Performance (ETP) interlaced with strong processes and technology. The team envisions and achieves a culture of excellence as a product of purposefully managing everything together – processes, standard work, technology, customer focus, collaborative norms, measures, organizational design, team goals, skills, competencies, capabilities, and leadership.

In the end, ETP drives a different way of thinking, both for employees and leaders. As one leader put it during a tour of an ETP-certified area:

“Well, you might think this is a bad thing, but I spend a half-hour every morning to make sure the metrics are posted and the team sees them. We have a team huddle to discuss the current status, yesterday’s performance, and any special situations.”

Heads nodded. One person commented, “Yeah, we’d never have the extra time to do that data work.” Just for a moment, I was worried.

But then the tour guide / leader said, “And after that, I don’t have to do anything special to make sure the work gets done. I don’t have to check to make sure people are working. I don’t have to move resources around. I don’t have to baby-sit anything or anybody. The team takes care of the work. The difference is that I spend a half-hour on the metrics and then I get to be proactive all day. I get to spend the day doing my job, interacting with our customers and developing people.”

Wow.

Building Engaged Team Perfomance book

“Well, you might think this is a bad thing, but I spend a half-hour every morning to make sure the metrics are posted and the team sees them. We have a team huddle to discuss the current status, yesterday’s performance, and any special situations.”

Heads nodded. One person commented, “Yeah, we’d never have the extra time to do that data work.” Just for a moment, I was worried.

But then the tour guide / leader said, “And after that, I don’t have to do anything special to make sure the work gets done. I don’t have to check to make sure people are working. I don’t have to move resources around. I don’t have to baby-sit anything or anybody. The team takes care of the work. The difference is that I spend a half-hour on the metrics and then I get to be proactive all day. I get to spend the day doing my job, interacting with our customers and developing people.”

Wow.

Building Engaged Team Perfomance book

Downloadable Synopsis

Download a synopsis of Building Engaged Team Performance (McGraw-Hill, October 2010)