Project Summaries

Leveraging Lean ETP Training

Leveraging Lean ETP Training

Project Details

Client:

Mercer US Consumer

Business Area:

Claims

Opportunity:

Leverage Lean Engaged Team Performance (ETP) training to streamline processes

Approach:

  • Leaders attended a 5-day Lean ETP training course and launched a project during the class
  • Streamlined Claims processes to remove 4 handoffs between internal teams and an external vendor
  • Reduced overall work time per claim by 46%
  • Eliminated transportation of paper files to vendor’s location in another state

Results:

  • Eliminated the handoff to the external vendor and in-sourced all work, saving over $410,000 per year in vendor and shipping costs
  • Reduced claim turnaround time by 2 days
Related Projects
  • Growing Sales to the Next Level
    Growing Sales to the Next Level
    Business Strategy & Transformation Client Capability Development Engaged Team Performance (ETP) Engaged Team Performance (ETP) Engaged Team Performance (ETP) Training Growth Strategy & Channel Development Process & Performance Improvement Process Streamlining
  • Rolling Out More Capacity
    Rolling Out More Capacity
    Business Strategy & Transformation Engaged Team Performance (ETP) Engaged Team Performance (ETP) Growth Strategy & Channel Development Lean Six Sigma Process & Performance Improvement Supply Chain Redesign
  • Lean Concepts and Load & Capacity Foundations
    Lean Concepts and Load & Capacity Foundations
    Client Capability Development Lean Six Sigma Training Process & Performance Improvement Supply Chain Redesign
  • Planting the Seeds for Sales Growth
    Planting the Seeds for Sales Growth
    Business Strategy & Transformation Engaged Team Performance (ETP) Engaged Team Performance (ETP) Growth Strategy & Channel Development Organizational Design Process & Performance Improvement
Agile Scrum for Business/TechnologyTransformation to Unlock Growth