Project Summaries

A Fluid Form Organization

A Fluid Form Organization

Project Details

Client:

A petroleum refinery

Opportunity:

Redesign a hierarchical, 7-layer organization into one focused on the product and process

Approach:

Inventoried, prioritized, and process mapped current workflows, then worked from the processes and systems to the skills, jobs, interfaces, coordination, and measurement; deployed a new organization design

Results:

  • New organization of only 5 layers
  • Reduction in FTEs (Proprietary!)
  • Personal incentives match business and product priorities
  • Process teams largely self-managed
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