Since our founding in 1993, our efforts have delivered verified financial impacts for our clients of nearly half a billion dollars. Our consultants are multi-disciplinary experts, and our most compelling advantages are the ability to pick the right tools for the job and the passion to execute each effort vigorously, with the right balance of emphasis on process understanding, data analysis, engagement, and human performance.

Engaged Team Performance at the Principal Financial Group®

At the Principal Financial Group®, in their Group Proposal Services department, IP led an Engaged Team Performance deployment, which started with process streamlining that drove 17% improvement in labor efficiency and subsequently gained another 24% from aligning the team performance with the process and customer. Cycle time was reduced from 2-3+ days to 24-hour turnaround and customer satisfaction in field distribution dramatically increased. Labor savings for the 27 people displaced to other roles was worth about $1.2 million per year, a 41% improvement in efficiency.

"Implementation Partners’ team led 12 projects for our division in 2006, with a return on investment over 18:1. Our projects have already delivered over $7 million in annualized impact to our bottom line. I’m a believer. "
~ Karsten Gebert, Principal Financial Group® — Des Moines, IA

“Our bank has operated in a silo fashion for some time where each department focused on their own tasks. While we achieved some efficiency improvements in individual processes, we never reviewed how processes impacted customers overall. The Engaged Team Performance effort, which we named “EZB” for our goal of becoming easier to do business with, has allowed us to review our process from start to finish and improve the communication among different departments.”
~ Art Bacci, President, Principal Bank — Des Moines, Iowa

Action Forum Workouts for Pacific Gas & Electric (PG&E):

"Implementation Partners’ process has involved almost half of the employees… it’s saved or avoided over $300 million… and has a cost/benefit ratio of $124.50 saved for every dollar spent. To me that’s a pretty good investment."
~ Jim Eaneman, Pacific Gas & Electric — San Francisco, CA

Other recent projects:

• Streamlined an inventory management process for assembling a key big-ticket product ($4.5 million Lean Supply Chain impact)
• Re-designed a new IT product development process (50% capacity increase, from 4 to 6 launches per year)
• Deployed a comprehensive cost take-out effort ($15 million in cost reduction over 2 years, with 22 Lean Six Sigma sub-projects)
• Redirected a system/process migration (process analysis support for an Oracle ERP implementation got the project back on track)
• Saved a customer for a client by facilitating a series of Workout interventions to resolve critical service issues (priceless!)