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Client: An old petroleum refinery
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Opportunity: Take a hierarchical, silo-based, 7-layer organization to one
focused on the product process
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Approach: Inventoried, prioritized and process mapped current workflows,
then working from the processes and systems to the skills, jobs,
interfaces, coordination, and measurement, to a new organization design
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Results:
- New organization of only 5 layers
- Reduction in FTEs (Proprietary!)
- Personal incentives match business and product priorities
- Process teams largely self-managed
Click here for a Project Summary relating to Process-Centered Organization.