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Client: A large utility company
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Opportunity: Deploy a standard approach for collaborative problem-solving
across the entire organization
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Approach: Engaged problem-solving teams in Action Forum (Workout)
events of 2-4 days, solving problems for the company and its customers
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Results:
- “Implementation Partners’ process has involved almost half of the
employees… it’s saved or avoided over $300 million… and has a
cost/benefit ratio of $124.50 saved for every dollar spent. To me
that’s a pretty good investment.”
Jim Eaneman, Pacific Gas & Electric — San Francisco, CA