Streamlining the Supply Chain

Project Detail

Client: A large medical diagnostic company

Business Area: Laboratory automation equipment sales

Opportunity: Reduce order to delivery cycle time and improve order accuracy

Approach: Lean Redesign

Findings: Cycle time to deliver a new analyzer averaged 5.9 months of which 9 days were value-added; each order had 15-28 changes; there were numerous hand-offs without single ownership; and no order was ever 100% accurate


  • Cycle time reduced to 21 days
  • Identified process owners
  • Enabled flexible change management
  • Net project savings of $4.5 million due to inventory reduction and reduced rework

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