Client: A large medical diagnostic company
Business Area: Laboratory automation equipment sales
Opportunity: Reduce order to delivery cycle time and improve order accuracy
Approach: Lean Redesign
Findings: Cycle time to deliver a new analyzer averaged 5.9 months of which 9 days were value-added; each order had 15-28 changes; there were numerous hand-offs without single ownership; and no order was ever 100% accurate
Results: