Projects
Lean and Engaged Data Processing
Project Detail
Client: Ecova
Business Area: Utility Expense Data Management
Opportunity: Streamline the work to pay utility bills and monitor utility usage for millions of customer sites every month
Results:
- Combined multiple roles to form vertical customer-focused teams with fewer handoffs and clearer accountability for meeting team goals
- Deployed whiteboards and huddles to provide visual controls so that teams could manage their own daily work
- Reduced staffing through attrition by 16 FTEs, while also absorbing a volume increase of 10.3%
- Total volume-adjusted financial impact of $1.3 million annually
