Functional Reviews

Project Detail

Functional Reviews deploy process assessment and reporting tools to multiple levels of leadership, allowing each department team to deliver a 90-minute presentation to senior management to report its process effectiveness (customer metrics), efficiency snapshot, drivers of work volume, critical challenges, and key process improvement opportunities for the coming year. The Reviews drive introspection and accountability down to levels in the organization where leaders can impact performance.

The typical approach consists of a single-day preparation session, where each department identifies its critical measures and makes plans to collect data as appropriate, followed 4-6 weeks later by a formal presentation to the senior team of those measures, an opportunity list, and a commitment plan.