Action Forum

Project Detail

Action Forum engages key stakeholders in solving a problem quickly:

  • Gains consensus on the problem and its root causes before hearing solution ideas;
  • Aligns the team behind a course of action and commits to a timeline;
  • Gets results quickly, but may not completely solve complex problems (see other methods!)

Action Forum fits best when:

  • Problem, waste, or opportunity exists
  • Root cause(s) are unknown/unsure
  • Low-risk solutions may be available
  • All stakeholders can get together to decide on solutions

Action Forum Steps:

  • Focus: understand the problem, process, & customer; assemble the stakeholders
  • Investigate: agree upon the root cause(s) of the problem
  • Improve: find low-risk solutions to the problem
  • Control: monitor the process to ensure the problem stays fixed

Design Workout fits best when:

  • Process does not exist
  • Customer needs are internal or well-known
  • Low-risk designs may be available
  • All stakeholders can get together to decide on solutions
    *Great for integrations or organizational redesigns!

Design Workout Steps:

  • Define: understand the problem, vision/goal, & customer
  • Measure: identify and quantify customer requirements
  • Analyze: thoroughly describe the design requirements
  • Design: create a “fully capable” process or product
  • Verify: ensure that the process will remain capable in the future